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Our Outsourcing Solutions
Contact Center Services (CCS)
One call at a time, we want to make lives better for our clients and their customers. Every call – be it inbound or outbound; voice, email or chat, sales, customer service or technical support – is a direct reflection on any organization and has an effect on company's customer retention rates and corporate values. That being said, the most important way a customer deals with your brand is through your customer service representative. It may be a phone call inquiring about their latest bill, an inquiry checking on the status of a shipment, or a question about product information. At Tensei Philippines, we make sure that our every interaction with your customer is professional and treating them with genuine respect; ensuring that the information we provide is accurate and their experience will always leave a positive impression on your brand.
Our Contact Center Services (CCS) cover:
Outbound Services
Telemarketing is a way of selling, promoting a product or process to the prospective customers over the phone. Our agents are trained in conversational skills to help your business enhance sales, promotenew products and update your customers with current available services.
OOUTBOUND SERVICES
Lead Generation
Our Lead Generation service works by contacting the customer with a planned strategy on what information to relay instead of waiting for them to contact your business. This service is great when you are targeting specific customers or if your product caters to almost every type of customer. This service improves the efficiency of the sales process, connect your business with the right leads, streamline the sales process, and get sales results faster.
Surveys
This service has great significance in knowing the percentage of customer satisfaction about the process or products. This benefits the companies to improve their business through customer’s feedback, researching for the demands and enhancing offerings to satisfy the customer’s needs.
Debt Collection
This service ensures the payments on debts owed by customers which is good for businesses like mortgage, insurance and financial markets. This saves money and time of the companies in debt collection when it is outsourced in a right manner.
Telesales
What our Telesales service does is that we persuade customers in buying a product or service and be able to convert them to sales. The goal is to generate as much revenue as possible by turning leads into buying customers through sales pitch over the phone. This service aims to reduce operational expenses, improve sales conversion rates, and gain competitive edge.
Inbound Services
INTBOUND SERVICES
Customer Service
Customer Service builds good customer relationship through interaction and taking immediate actions to address their complaints
Help Desk Service
includes assisting, guiding, troubleshooting and offering solutions to computer problems and IT related products. This does not only provide technical answers but also evaluating the problem of the customers.
Technical Troubleshooting Service
provides product information and technical assistance over the phone that are accessible 24 hours a day.
Order Taking Service
helps the customers place their orders directly via phone. The agents will process the order and answer the customers to their inquiries about the products.
Business Process Outsourcing (BPO)
Companies have to keep up with technology to remain competitive. This can be expensive. Outsourcing to an experienced IT provider who knows what works and what doesn't reduce the risk of making a costly mistake. Our customized technology solutions cater organizations that are looking to boost their overall business performance. We provide skilled technical services for the creation of solutions utilizing the latest software offerings, including onsite staff training and deployment services to optimize businesses processes. When you outsource an IT function, you’ll have an access to specialized IT skills of skilled professionals. It also means that you gain IT professionals that possess the required training and certification. We empower our clients to combine and maximize new capabilities and applications spanning multiple fields of emerging technologies.
INTBOUND SERVICES
Data Entry
Data Entry service, in simplest form is about copy-pasting data from the source to the destination system through a data entry interface.
Data Capture and Conversion
Data Capture and Conversion service facilitates the conversion of paper or any printed documents to an electronic medium for storage or manipulation of data. The output from conversion services can be in various formats like images or pdf.
Document Management Solution
Our Document Management Solution is designed to help you stop wasting resources and to organize your documents better. We can convert all your paper documents into digital assets that can be accessed easily, securely, and efficiently. Thus, turning it into easily searchable digital information.
BEYOND YOUR EXPECTATION
Information Technology Outsourcing (ITO)
Companies have to keep up with technology to remain competitive. This can be expensive. Outsourcing to an experienced IT provider who knows what works and what doesn't reduce the risk of making a costly mistake.
Our customized technology solutions cater organizations that are looking to boost their overall business performance. We provide skilled technical services for the creation of solutions utilizing the latest software offerings, including onsite staff training and deployment services to optimize businesses processes. When you outsource an IT function, you’ll have an access to specialized IT skills of skilled professionals. It also means that you gain IT professionals that possess the required training and certification.
We empower our clients to combine and maximize new capabilities and applications spanning multiple fields of emerging technologies.
Back Office Services
Our Back Office Services Program is designed to improve processes and reduce overall costs. It is suitable for companies who wish to employ staffs in other countries where they do not have an entity. Businesses will be able to enter new markets quickly without the need for an in-country set-up. This will enable international growth without the high risk and cost normally associated with this type of business expansion.
Our solutions can help you cope with the increasing economic pressure of globalization and significant accounting and financial regulatory pressure in which many businesses are being stretched just trying to remain compliant.
The cost and effort required to develop, maintain, and manage an efficient, highly professional in-house finance and accounting staff along with the sheer volume of data often creates backlogs that result in serious problems with bookkeeping and reconciliations. Managing receivables and payables effectively requires constant attention to detail and extraordinary diligence.
BACK OFFICE SERVICES
Our Services include:
Payroll
We streamline payroll process, optimize productivity, improve administration, and allow your business to focus your energy and time on core competencies. We ensure smooth payroll management services that can help your business achieve better resource management and save you the hassles and time-consuming tasks of payroll processing.
By outsourcing your payroll needs to us you no longer need to worry about paying penalties for late payments or errors which are bound to happen eventually. We make sure that payments are always made on time and in full compliance.
Finance and Accounting
Whether you're looking to outsource routine, everyday accounting tasks or more complex and involved processes, we offer cost-effective and efficient solution that's right for your business.
Human Resource Management
One of the biggest advantages of outsourcing HR functions of your company is the fact that it can save you money. With our Human Resource Management service, we can manage personnel functions in your company which includes hiring, training, administration of health benefits plans and other administrative or operational tasks. We can shorten the search and onboarding process by providing sourced and pre-screened candidate lists. Let us help you find the perfect candidate while we take on the tedious and time-consuming tasks of sourcing.
BACK OFFICE SERVICES
Our Process
At Tensei Philippines, we tailored the solutions that we offer as per client requirements and needs. Our solutions and services are crafted by our qualified professionals with technological expertise, integrity and work ethics.
We handle everything – from screening and recruitment, HR management, office infrastructure and equipment, IT support, and up to operational management.
We divide projects into phases for better management and operational control, thus reducing the element of uncertainty. These takes the project from beginning to the end. The phases that a project goes through depend on the type of project and we tailor it to the needs of the project.
1. Initiate
In the initiation phase of the project, we identify the need, problem, or opportunity of the organization and we brainstorm ways on how to meet those needs. During this phase, we figure out an objective for our client’s project and identify the major deliverables for the project.
2. Plan
In the planning phase, the project is break down into smaller tasks which are distributed to different teams; and a completion schedule must be planned and prepared to follow. This phase also includes:
scope and budget, work breakdown schedule, Gantt chart, risk management.
3. Execute
In the execution phase, it turns plans into actions where the work of each team member must be on track, organized, and the work is done according to plan. This phase includes the following:
•Creating of tasks and organizing workflows – Assigning granular aspects of the projects to the appropriate team members; making sure team members are not overloaded with tasks.
•Briefing team members on tasks – Explaining tasks to team members, providing necessary guidance on how they should be completed, and organizing process-related training if necessary.
•Communicating with team members, clients, and management – Providing updates to stakeholders at all levels.
•Managing budget – Monitoring spending and keeping the project on track in terms of assets and resources.
4. Control
This phase is about measuring the progress of the project and overall performance to see if everything aligns with the project management plan or not. We use key performance indicators (KPIs) to determine if the project is on track or not:
•Project objectives: Measuring if a project is on schedule and budget is an indication that the project will meet the objectives.
•Quality Deliverables: This determines if specific task deliverables are being met.
•Effort and Cost Tracking: This determines if a project will meet its completion date based on current performance.
•Project Performance: This monitors changes in the project by taking into consideration the amount and types of issues that arise and how quickly they are addressed.
5. Close
This is the last phase of the project which represents the completed work on a project. In this phase, the final deliverables, release project resources, and determine the success of the project. Also included in this phase, is evaluating what did and did not work in the project.
PLAN EXECUTE
OUR TEAM
Our Team
Our team of dedicated agents are composed of top-notch English- proficient, IT-capable experts, more than 90% of whom are college graduates. In order for us to provide the best customer-experience in the market, we meticulously select only the most qualified candidates as our agents.
All new hires undergo additional English proficiency and product specific trainings. After the completion of training, our call center professionals become well-equipped to handle queries related to product information (features and benefits), tracking, and troubleshooting. They also bring with them their expertise in several fields such as customer care, retail, data management, healthcare information services, and communications.
Request a Proposal/Free Consultation
Contact us today to request a proposal or for a free consultation to find out how much you can save.